Transparent Policies SAP Infrastructure, Cloud & IoT Services
All NexXerver services - including Shared, Dedicated, Public Cloud, and BTP - are billed quarterly or annually in advance. Billing begins on service activation or provisioning. Payment gateway charges apply for online transactions. All purchases are final and non-refundable.
NexXerver offers technical and SAP infrastructure support throughout the active subscription period. Support is free for infrastructure-related issues under our responsibility. Functional, configuration, or extended user support is available as a paid service under separate agreements.
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NexXerver adheres to strict data privacy and protection standards across all SAP Infrastructure and Cloud services. Customer data is securely stored, encrypted, and never shared without consent. Our environments comply with GDPR and enterprise-grade security policies.
Welcome to NexXerver, a brand of Altzen Technologies Pvt. Ltd. (India) and Altzen Technologies Inc. (USA). These Terms and Conditions (“Terms”) govern your access to and use of all products and services offered by Altzen Technologies Pvt. Ltd. / NexXerver, including but not limited to SAP Infrastructure Hosting, Shared and Dedicated Servers, SAP Public Cloud / BTP, Consulting, IoT & Embedded Services, and related offerings.
By accessing or using our websites, platforms, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you are advised to refrain from accessing or using our websites, platforms, or services.
NexXerver provides SAP infrastructure, consulting, and IoT-based solutions, including Shared Server Access, Dedicated Instances, SAP BTP environments, and Integration & Development services. All services are offered for training, testing, proof-of-concept, or enterprise development purposes only.
Users are responsible for maintaining the confidentiality of credentials and ensuring no illegal, infringing, or unethical use of our services.
NexXerver reserves the right to suspend or terminate access in cases of misuse, non-payment, or non-compliance.
"You are responsible for maintaining endpoint and network security while connecting to NexXerver systems."
All trademarks, logos, configurations, and software made available via NexXerver are the property of Altzen Technologies or respective licensors (e.g.,SAP SE).
Use of SAP trademarks and products follows SAP’s fair use and partner compliance guidelines .
Custom configurations, add-ons, or namespaces built within your environment remain your intellectual property unless otherwise agreed in writing.
Access includes SAP GUI, Fiori Launchpad, OData/RFC endpoints, depending on the system/subscription purchased .
“Add-on developments under SAP AAK and namespace subscriptions follow the usage rights granted by SAP and do not transfer ownership of the namespace or infrastructure.”
All services are billed quarterly or yearly in advance.
Payment methods include bank/wire transfer, UPI (India),Stripe, and PayPal. Payment gateway fees (3–4%) apply for card/online transactions.
Taxes: 18% GST for Indian clients; WHT/TDS or equivalent for international clients.
NexXerver and Altzen Technologies shall not be liable for any indirect, incidental, special, or consequential damages arising from :
Our total aggregate liability in any 12-month period shall not exceed the total amount paid by the client for the affected service.
NexXerver reserves the right to suspend or terminate any service immediately under the following conditions:
Upon termination, access credentials and hosted data will be permanently deleted after 30 days, unless the client renews or requests backup in writing.
All services provided by NexXerver are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.
In case of a dispute, both parties shall first seek resolution through mutual discussion within 30 (thirty) days of written notice.
If unresolved, the matter shall be referred to final and binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended in 2015, 2019, and 2021).
The seat and venue of arbitration shall be Hyderabad, Telangana, India.
Proceedings may be conducted virtually or in person as mutually agreed.
Each party shall bear its own costs unless otherwise directed by the tribunal.
All obligations related to billing, confidentiality, intellectual property, and data handling shall remain enforceable during the process.
We always strive for an amicable resolution before arbitration.
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